Ticket History & Portal Changes

Question:

After migration to ZenDesk new support portal on Jan 14th 2022, what happens to all my Closed Cases and Open Cases access?

Answer:

Open Cases: All existing open cases as of Jan 14th 2022 will be recreated with all the comments into the new ZenDesk portal with a new ZenDesk Ticket Number to track further.

Closed Cases: All closed cases before Jan 14th 2022 will not be available in the new portal due to technical limitations of the prior technology. We are able provide the prior case history as a PDF export from the prior system, on a case by case basis. To request that information, please open a new support ticket asking about the case history of a particular case, by providing either the case number OR subject OR some description and we will gather the complete history of that closed case in the new ticket and attach the PDF.